ZuriZone Ventures (“ZuriZone”) has developed this Privacy Policy (“Policy”) to inform you about how we deal with privacy issues in relation to our website (zurizone.com). Your privacy is very important to us and you must agree to the terms of this Policy before becoming a ZuriZone Marketplace member and/or using the site located at https://zurizone.com (“the Site”).

This Policy governs the information we collect about you and your use of information we provide to you. By accepting this Policy and the Website Terms of Access Agreement, you expressly consent to our use and disclosure of your personal information in a manner prescribed in this Policy. You acknowledge this by using the Site.

Information about minors

Minors (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children not submit any personal information to us. If you are under the age of 18 years, you can browse the Site only in conjunction with and under the supervision of your parents or guardians. If you are under 18 years of age you cannot use the Membership Section of the Site.

It is the responsibility of parents to monitor their children’s use of our Site.

Information collection

PART A – The Public Generally

Our primary purpose in collecting personal information is to provide you with a safer trading experience and encourage commerce between buyers and sellers using the Site as a venue. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.

You are under no obligation to provide us with this information and can access many aspects of the Site without providing us any personal information.

When you visit this website, we can record certain information in relation to your visit such as:

  • Your IP or proxy server IP;
  • Basic domain information;
  • Your Internet service provider is sometimes captured depending on the configuration of your ISP connection;
  • The date and time of your visit to the website;
  • The length of your session;
  • The pages which you have accessed;
  • The number of times you access our site within any month;
  • The size of file you look at;
  • The website which referred you to our website; and
  • The operating system which your computer uses.

This information is only used for statistical and website development purposes.

Various pages on this Site invite you to provide us your name and contact details, for example, to go onto our mailing list for our newsletter enter competitions, or to enable us to provide you with site related services such as notifications.

If you use our Site’s feedback and support forms, you are asked to provide your name, organization, title, address, email address and telephone number. ZuriZone will not otherwise collect information from you through this Site unless you knowingly provide it to us.

By voluntarily providing information to us when using the Site, you are consenting to the collection and use of your personal information by us.

The Site uses session cookies, which are used only during a browsing session, and expire when you quit your browser. Upon closing your browser, the session cookie set by this Site is destroyed and no personal information is maintained which might identify you should you visit our Site at a later date.

If you choose to buy or sell on our Site, we collect information about your buying and selling behavior. This information is only used for statistical and website development purposes.

Please note that when you voluntarily disclose information on the bulletin boards or in the forum or in the chat areas of the Site or in member profile pages, your personal and other information disclosed in your communication shall become public information and can be collected and used by other parties. We cannot control what third parties in the bulletin board or chatroom do with your personal information.

PART B – Members

We collect information from people who use the Membership Section of our Site (“Members”). This information may be used:

  1. to send news, information about our activities and general promotional material which we believe may be useful to you or us;
  2. to monitor who is accessing the membership section of the Site or using services offered on the Site; and
  3. to profile the type of people accessing the Site.

If you choose to buy or sell on our Site we collect information about your buying and selling behavior.

If you use a payment facilitator on the Site, we collect additional necessary information, including but not limited to billing address, credit card number and credit card expiry date.

Use of information and disclosure

ZuriZone will only use the information it collects through the Site for the following purposes:

  • Forwarding important information relating to ZuriZone activities and other requested information;
  • Contacting you in response to your feedback or query to discuss our services;
  • Monitoring Site performance;
  • Improving our Site and services to you;
  • Internal administration; and
  • Other purposes that are in accordance with your instructions.

ZuriZone will not give, sell, trade or otherwise disclose any personal information about you to a third party unless:

  • You have provided us with your consent; or
  • We are required to do so by law.

Access and/or correction of your details

You may request access to your personal information and can ask us to correct your personal information.

You can do this by emailing info@zurizone.com

Disclaimer

This Site contains links to other sites. ZuriZone is not responsible for the privacy practices of linked sites. Underlined words and phrases are click-through links or hyperlinks to pages and websites. ZuriZone strongly recommends that you read the Privacy Policy of the linked websites as they may contain further terms and conditions which apply to you

Security

This Site has security measures in place to protect the loss or misuse of, or alteration or unauthorized access to, information under our control. However, if you send information from this Site, it will not be encrypted unless we expressly tell you it is.

Amendments to the privacy policy

We may change this Policy. Such changes will be effective when a notice of the change is made available on the Site. We will provide you with thirty (30) days notice to allow you the opportunity to notify ZuriZone if you do not agree to such changes.

Opting out

To protect you from unwanted email communications, ZuriZone adopts an opt-out facility for marketing communication. If you decide you no longer would like to receive marketing communications from us, please advise us by sending an email to info@zurizone.com

If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:

    1. we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
    2. we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for governmental or public security in the performance of their functions; or
    3. we are required by law to disclosure the information.

International transfer of information

Because our server and information processing equipment is located in USA, the information collected from you will be stored there. By voluntarily providing information to us when using the Site, you are consenting to the collection and use of your personal information by us.

Further information

For further information about ZURIZONE’s privacy policy, please email us at info@zurizone.com

ZuriZone Marketplace is a digital products marketplace with a buyer and a seller side. ZuriZone Ventures (“ZuriZone”), the owner of ZuriZone Marketplace, has developed this Refund and Cancellation Policy (“Policy”) to inform you about how we deal with refund issues in our digital marketplace located at https://zurizone.com

These refund and cancellation rules outline what buyers can expect from the vendors of the items they buy, and are created with the protection of both the buyer and seller in mind and apply to both customer and vendor.

For clarity, the products that vendors sell on the ZuriZone Marketplace platform are digital downloadable goods (not tangible products) and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before you ask for a refund

If you have purchased an item from our “WordPress Themes” or “PHP Scripts” or “Site Templates” category on ZuriZone Marketplace and you are experiencing a “technical issue” with the item we recommend that you first contact the vendor/author of that item and seek assistance. Often the vendor will be able to help troubleshoot your problem.

On the rare occasion you do not hear back from the Vendor after 48 hours, please contact support and we’ll help reach them on your behalf.

Eligibility for a Refund

There are different rules for refunding digital goods. We understand, however, that sometimes the vendor may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which a vendor is expected to provide you with a refund:

  • You purchased the same item twice.

If you accidentally purchased the same item twice, we are happy to refund a duplicate purchase.

  • Item is “not as described”

An item is “not as described” if it is materially different from the item description or preview. If it turns out that the item is “not as described” then you would be entitled to a refund from the vendor.

  • Item “doesn’t work” the way it should

If an item doesn’t work the way it should then the vendor is required to promptly fix the issue by updating the item. If the issue can’t be fixed then you would be entitled to a refund from the vendor.

  • Item not yet downloaded after purchase

If you have not downloaded a purchased item within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 30 days is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Resolving Disputes; asking us to help

If you and a vendor can’t come to an agreement about a refund, you can raise a dispute and have ZuriZone investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund authorized by ZuriZone is entirely discretionary. We will make a decision based on all available information and you agree that the decision is final.

Ineligibility for a Refund

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund. Neither ZuriZone Marketplace nor Vendors are obliged to give policy refunds for an item purchased in any of the situations listed below.

  1. You don’t want the item after you’ve downloaded it
  2. The item did not meet your expectations or you feel the item is of low quality
  3. You simply changed your mind after making the purchase
  4. You found another item you like better than the item bought
  5. You don’t have the correct software to open and edit the item
  6. You bought the item by mistake; you “accidentally” bought the item
  7. You do not have sufficient knowledge and expertise to use the item
  8. The purchased item is not working because of a misconfiguration or a not supported setup in the buyer’s environment.
  9. You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  10. You can no longer access the item because it has been removed or the vendor who provided the item is no longer active on our platform. We advise you to download the items as soon as you have purchased them to avoid this situation.
  11. The refund is requested more than 30 days after purchase of the item.

Exchanging Software Licenses

In the case you have purchased an incorrect software license, please purchase the correct license within 30 days after the original purchase and contact us. We will then refund the first license. A refund can only be given when upgrading a license. For example when a regular license was bought, but an extended license was required. It is not possible to downgrade a license from for example an extended license to a regular license.

Disputing a Refund Request

If your refund request has been rejected by the seller and you think you have right to a refund because one of the above mentioned reasons you can dispute the decision of the seller. When submitting a dispute, please make sure you give a detailed description of the situation and in the case of a technical defect of the purchased product, a detailed description of the defect.

Last updated February 7, 2024